Resume — Caio Resende | Senior Product Designer

Summary

Senior Product Designer and Design Engineer with 13+ years of interaction and visual design across legal tech, telecom, EdTech, gaming, and enterprise SaaS. I turn complex legal, policy, and compliance requirements into simple flows people can understand and act on, from contract workflows at Clio to Canada's citizenship process in Canadian Tomorrow. I've led design in cross-functional organizations like Rogers, ship apps on Google's Flutter and Firebase, and built Material-based internal tools for Google through CI&T.

Career Highlights

Legal & Policy Clarity: At Clio, I ran dozens of validation sessions with lawyers across practice areas, testing contract lifecycle management flows in coded prototypes. I also built Canadian Tomorrow to guide immigrants through all four IRCC citizenship steps, and cut comprehension time by 60% in Migrant Wallet's multi-country finance views.

Onboarding & Adoption: At Rogers, I led the Canada-wide redesign of the retail sales system used by 10,000+ agents across 600+ stores, lifting adoption and compliance to 90%. At Valence, weekly iteration with product and engineering pushed onboarding completion up 30%.

Interaction & Platform Craft: At Clio, I led the design vision for native Windows and macOS desktop apps built to each platform's guidelines, driving 3x more engagement, and pushed 26+ refinement updates as a designer-builder. At Battlefy, I co-built Comet, the design system behind experiences for Riot, Nintendo, EA, and the NFL.

Product Strategy & Research: At Rogers, I shaped design strategy across 4 product teams and ran usability tests on the floor of retail stores. At Battlefy, four A/B-tested iterations of player ratings grew engagement 32x and lifted satisfaction from 62% to 80%.

Design Engineering & AI: I shipped Canadian Tomorrow and Migrant Wallet zero to one on Google's Flutter and Firebase stack, designed GenAI Agent Assist at Rogers (up to 20% faster call handling), and wrote Angular Material code for internal Google apps at CI&T.

Leadership & Collaboration: At Clio, I created Clio Comments to help the design org adapt to AI-native work, and became the org reference for teaching designers to code and deploy prototypes. At Rogers, I led the highest-output design pod in the enterprise UX org; at Symplicity, I stood up the design function from scratch.

Experiences

Senior Product Designer: Clio (Hybrid Vancouver) • Jul 2026 to Present

Native Desktop Apps: Led the design vision for Clio's newest native desktop apps for Windows and macOS, extending the web experience with native capabilities that supercharge power users, closely following each platform's human interface guidelines. The new app drove 3x more engagement than the previous version.
Ran dozens of rapid validation sessions with lawyers across multiple practice areas using high-fidelity coded prototypes, testing both individual features and larger end-to-end flows for contract lifecycle management.
Pushed 26+ product updates as a hands-on designer-builder, sharpening interaction details and visual polish for a more refined overall app experience.
Clio Comments: Created an internal tool to help the design function adapt to AI-native ways of working: a commenting layer on AI-generated coded prototypes deployed internally, so reviews and feedback happen directly on working software.
Became the org reference for teaching other designers coding and AI-assisted prototyping, coaching new design hires to deploy their own prototypes through GitHub and Clio's internal CI process.

Design Engineer: Migrant Wallet, Canadian Tomorrow • Oct 2025 to Present

Designed and shipped two production iOS apps zero-to-one as the sole design engineer on Google's Flutter and Firebase stack (Cloud Functions, Storage), owning competitive analysis, product specs, information architecture, frontend, backend, and App Store launch with zero handoffs.
Canadian Tomorrow: Turned Canada's four-step citizenship process into one EdTech companion app, using LLMs to automate document validation and personalize study feedback based on user confidence — the only app on the market covering all four steps (presence calculator, citizenship test, document validation, language proof).
Migrant Wallet: Redesigned the multi-currency financial visibility experience around a "Time to Financial Clarity" metric, reducing comprehension time by 60% for newcomers managing finances across multiple countries.

Lead Product Designer: Rogers Communications (Remote Canada) • Apr 2023 to Oct 2025

Led the Canada-wide redesign of Rogers' retail sales system from the ground up, streamlining 150+ screens and reducing transaction complexity for 10,000+ frontline agents: reducing transaction time by 20%, while at the same time increasing average cart total by $10 (20%). Adoption and compliance rate jumped to 90%.
Designed Generative AI Agent Assist features for the wireless business vertical, bridging friction gaps between customers and frontline agents and enabling faster resolution of complex transactions. Agent Assist removed 30 seconds per transaction, cutting overall call handling time by up to 20%.
Built and led the highest-output design pod in the organization (team of 4), establishing ownership models, performance cadences, and a delivery culture other teams sought to replicate.
Drove 90+ feature and product launches across Rogers' wireless portfolio — owning end-to-end design vision for phones, tablets, wearables, plans, promotions, and upgrades on the agent platform.
Shaped design strategy across 4 product teams covering all non-consumer-facing wireless transactions, informed by on-site research in retail stores and presented regularly to Directors and VPs to secure executive buy-in.

Design Lead: Valence (Remote Canada) • Sep 2021 to Mar 2023

Led and grew the design team across multiple countries, shipping experiences for senior leaders at Fortune 500 companies including Coca-Cola, Nestle, and Vanguard, and partnered with leadership on the post-Series A rebrand.
Improved onboarding completion by 30% and drove new user acquisition on a challenging single-use product through rapid weekly iteration cycles with product and engineering.
Redesigned the product suite under a universal design language and a new design system, with new landing pages, redesigned onboarding, and in-product motion graphics, improving email conversion, cross-selling, and cross-product consistency while increasing usage and supporting renewal.

Senior Product Designer: Battlefy (Remote Canada) • Oct 2020 to Sep 2021

Created the "Portal" product on the Battlefy platform, accelerating client portal delivery 4x (from four weeks to one). Portals became the platform's most important revenue source and contributed to Battlefy reaching profitability for the first time.
Co-built and maintained Comet, Battlefy's design system, and coached product designers through branded experiences for global esports brands including Nintendo, Sony, EA, and the NFL.

Product Designer: Battlefy (Remote Canada) • Apr 2019 to Oct 2020

Improved the player ratings feature on the tournaments platform through user research and four A/B-tested iterations, increasing user engagement 32x and player satisfaction from 62% to 80%.
Designed responsive web and mobile experiences for the largest game brands in the world — Riot Games, Ubisoft, Blizzard, Red Bull, Nintendo, Epic Games, and EA Sports — impacting millions of users globally.

Senior UX Designer: Symplicity (Remote Brazil) • Nov 2018 to Apr 2019

Stood up the design function from scratch in Brazil following Symplicity's acquisition of Contratanet, building team operations and onboarding, and training new hires across the Washington D.C. and Brazil offices.
Designed complex products for higher education institutions and government departments, and designed and coded a design system that brought a 15-year-old product up to date.

UX/UI Designer Consultant: Independent • Nov 2017 to Oct 2018

Revamped a restaurant quality evaluation platform (mobile app, web admin panel, interactive reports, real-time monitoring) and redesigned a restaurant operations app connecting clients, management, and kitchen staff.

UX/UI Designer: CI&T (Google account) • Apr 2017 to Oct 2017

Led design across an international team of 20+ working directly with Google in California, designing four internal applications for Google's Finance, Budget, and Marketing teams used by tens of thousands of employees.
Received the "Area Star" award for cross-team collaboration and the "Go For It" award for launching the "English 4 All" initiative, impacting 200+ employees.

Front-End Engineer: CI&T (Google account) • Jun 2016 to Apr 2017

Developed two internal Google applications for Budget and Marketing with AngularJS, Angular Material (Google's Material Design components), and RESTful APIs, used by tens of thousands of employees.
Co-developed a compliance test that cut GUI bugs by 80%, and mentored 20+ new interns on frontend technologies.

UX/UI Designer & Engineer: APP UFA! • Nov 2014 to Jun 2016

Designed and built native mobile and desktop apps (100+ screens) and web management tools with AngularJS and Angular Material, leading the product through three pivots: university campus app, city guide, and small-city delivery app.

Web Designer Intern: GGzE Mental Healthcare (Netherlands) • Feb 2013 to Jun 2013

One of the first two interns at the GGzE Design Center and GameLab, applying gamification to mental health challenges, launched a CMS multimedia portal connecting doctors, employees, and patients.

Mentorship & Speaking

Design Mentor: ADPList • 2022 to 2024

Recognized as ADPList Super Mentor — Top 1% globally with 1,000+ minutes mentoring designers and developers across 4 continents on career transitions, portfolios, and skill development, with 50% mentee re-engagement.

UX/UI Design Mentor: CareerFoundry • 2022 to 2024

Mentored 15+ students through CareerFoundry's year-long UX/UI Design program with periodic 1:1 sessions and video-formatted feedback, helping them craft portfolios that told their individual stories.

Speaker: DevFest Belo Horizonte & DevFest Lavras (Google Developer Groups) • 2018

Skills

Design: interaction design, visual design, user flows, wireframes, high-fidelity prototyping, information architecture, journey mapping, WCAG accessibility, motion graphics, micro-animations, Figma.

Platforms & systems: Material Design, Apple Human Interface Guidelines, Windows design guidelines, design systems.

Build: Flutter, Firebase, Cloud Functions, Riverpod, Angular Material, REST APIs, GitHub, AI-assisted prototyping, prompt engineering.

Research & analytics: usability testing, user interviews, A/B testing, FullStory, Heap, Qualtrics.

Education

Bachelor in Information Systems: Universidade Federal de Lavras (UFLA), Brazil • 2009 to 2014

Software Engineering: Fontys University of Applied Sciences, The Netherlands • 2012 to 2013

Awards & Recognitions

Winner: Tnooz Travel Hackathon, THack São Paulo • 2015

3rd Place: Social Business Challenge, ESPM-ICE • 2015

"Area Star" Award: CI&T for cross-team collaboration • 2017

"Go For It" Award: CI&T for the English 4 All initiative • 2017

ADPList Super Mentor: Top 1% globally • 2022 to 2024

Languages

Portuguese (Native), English (Fluent), Spanish (Basic)